Frequently ASKED QUESTIONS(FAQ’s)

Frequently Asked Questions

For all correspondence relating to purchase and delivery of jewellery , call us at +91 9830747476 or email us at online.chiragjewellers.com and we will get back to you at the earliest.

  • How do I place an order?
    A.Placing an order on chiragjewellers.com is easy, transparent and safe. You can either go to the Buy From Home option on the top-left corner of the page or directly go to shop.chiragjewellers.com and click on the Products option. Choose your desired products and add it to your cart. Once you have selected all the products you wish to purchase, proceed to checkout. A variety of payment options are available, ranging from online payment options such as net banking and credit/debit card to Cash on delivery. You will the receive a confirmation email on your registered email address which will provide your order summary and confirmation. Any queries thereafter, please call on +91 9830747476 and we will be happy to guide you.
  • How will my order be delivered to me?
    .The safety of our customers and that of our employees is our foremost priority. The jewellery that is ordered shall be sanitized and re-packed before being dispatched. All deliveries will take place by our employees wearing Personal Protective Equipment (PPE) gears within 3 working days. If you wish to convey any specific instructions, please mention it on the Order notes option on the checkout page. 
  • Can I cancel my order?
    Please contact us at 9830747476 within 24 hours of placing the order to cancel your order.
  • Is online purchase of jewellery available for customers not residing in Kolkata?

Online purchase of jewellery is not available for customers who are not residing in Kolkata.

  • Is there any additional charge for the Cash on Delivery shipment?
    No delivery charge is incurred to those customers who avail the Cash on delivery payment option.
  • In which mode will I get my refund if I wish to cancel my order?
    In the event of a cancellation of an order for a jewelry that is purchased and paid for, using online payment methods view our return policy. 
  • What is your Exchange/Return policy?
    For details regarding our Exchange/Return policy kindly click here.
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